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Thank you for purchasing expertwhite gels. We are certain you will love this product. We offer a 30-day money back guarantee from receipt of product.
Yes, we are open for business and shipping as normal. We have been made aware that deliveries (not all) are experiencing delays due to the COVID-19 disruption to the delivery chain, especially with a global mail slowdown (these delays are apparent in some countries from orders placed beginning March) Please be patient. While most of our orders arrive within 7-14 days overseas, we ask our customers to allow from 7-40 days for delivery. This sounds crazy, but we are living through unprecedented times.
However, please trust that each employee involved in creating and delivering your product to you is working tirelessly to get your shipment to you. All the while ensuring their families are safe whilst maintaining valuable employment.
Safety guidelines of social distancing, staff absences, and delays with air/cargo have slowed the pace we have all become accustomed to.
We continue to ship within 48 hours of your order being received. Please be patient. Shouting does not help. We are all in this together. Thank you for your business and continued support.
All order are shipped through USPS.com.
Royal Mail Group (Royal Mail and Parcelforce Worldwide), as part of UK measures to minimize the spread of the coronavirus (COVID-19), Royal Mail Group advises that it can no longer guarantee service delivery standards that apply under UPU and associated or related bilateral and multilateral agreements with designated operators and any interested third parties, and is invoking force majeure and analogous provisions to any such standards.
USA: By selecting standard shipping option please allow 4-7 business days for delivery once order has been placed. Should you require your order sooner, please select Priority or Express paid shipping options.
International: By selecting the standard tracked and insured shipping option the customer agrees to wait the allotted time of delivery between 7-24 business days before Expertwhitening is able to action a replacement order or refund. Delivery is usually within 10 business days from the time that the order is placed to arrival at its international destination. However sometimes delivery takes longer which is beyond Expertwhitening's control.
Should your order be urgent please select an shipping option that suits your needs (Priority or Express)